Reference

Terms and Conditions That Apply to Your bd566 Account

These terms set out what you agree to when you open and use your bd566 account — covering payments via bKash, Nagad, and Rocket, how your wallet is managed, and what we expect from both sides.

Account eligibility applies by regionbKash, Nagad, Rocket coveredWallet and withdrawal rules includedSubject to local lawContact support for any dispute
bd566 Terms and Conditions That Apply to Your bd566 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms raises a question — about your account wallet, a Nagad or Rocket transaction, or your eligibility in Bangladesh — our support team is the right place to start. Raise a query before taking an action you are unsure about; we can clarify how a specific rule applies to your account.

Team online

Live Chat

Open the chat from your account dashboard to ask about a specific term, a wallet query, or a transaction dispute. Responses come from our Bangladesh-facing support team.

Email Support

Send a detailed query to our support address for terms-related questions, account eligibility concerns, or written confirmation of a rule that affects your bKash or Nagad wallet.

Account Help Page

The help section inside your account covers common terms questions — payment verification steps, withdrawal conditions, and what triggers an account review — without needing to contact support.

HOW WE APPLY THESE RULES

Our Approach to Enforcing and Updating These Terms

These terms are not static. We review them when our payment processes change, when we add or remove supported regions, or when a rule needs tightening based on account activity. We notify you of material changes through your registered account before they take effect. Your account data is held securely and used only to operate your wallet, process bKash and Rocket transactions, and verify your identity when a withdrawal is requested.

Account Security

Your login and wallet are tied to your registered mobile number. Any access attempt from an unrecognised device triggers a verification step before your account opens.

Data Use Under These Terms

We collect only what is needed to run your account — your registered number, transaction history with bKash or Nagad, and verification documents when a withdrawal is flagged for review.

Term Change Notification

When we update a material part of these terms, you will see a notice at login before the change applies. Continuing to use your account after that notice counts as acceptance.

Dispute and Retention

Transaction records linked to your Rocket or bKash deposits are retained for a defined period in line with our internal policy. You can request a copy through our support channel.

Questions About These Terms We Hear Most Often

These are the questions that come up regularly when someone reads through the terms for the first time. If your question is not covered here, contact support directly with your account details and the specific term you want explained.

Yes. All payment methods including bKash, Nagad, and Rocket are covered under the same account terms. The deposit and withdrawal rules apply regardless of which wallet you use.

We can update these terms, but material changes come with a notice shown at your next login. Minor clarifications may not trigger a notice but are always reflected in the current published version.

If your region loses eligibility under local law, access to your account may be suspended. We will communicate next steps, including how any remaining wallet balance is handled, through your registered contact.

Account sharing is not permitted under these terms. Each account is for one registered user only. Sharing access may result in a review and possible suspension of your account and wallet.

We retain transaction records — including bKash and Rocket deposits and withdrawals — for an internal retention period. You can request a copy of your records by contacting support with your account details.

Raise it with support through live chat or email before taking any further action. Give the specific term you are questioning and your account details so we can review it properly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.